Ordering & Shipping
Delivery times, payment, shipping — clear answers.
Please allow 4 to 10 days for the creation of your custom design, 7 days for printing and preparation, and 3 days for shipping. You will receive a tracking email as soon as your order is shipped. During periods of high demand, delivery times may be slightly longer.
You'll receive an email update at every stage of the process. Once your order has been shipped, we'll send you a tracking link. If you haven't heard from us after 7 days, please contact us—we'll respond within 24 hours.
Credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna — interest-free installment payments available.
Yes. You can select pickup at a pickup location directly when placing your order.
Yes, we deliver worldwide.
Check your spam and junk folders first. If your email address ends in @neuf.fr or @laposte.net, the email may have been blocked by those servers. In any case, please contact us and we will resend it to you immediately.
If there is an error on our part, please email us a photo of the product you received along with the packing slip. If a product is missing, please contact us directly—we will handle this as a priority.
Please contact our Customer Service department to make the change. Send us an email at info@alienarts.co and we will update it for you.
Graphic
Everything you need to ensure a successful installation and keep your kit in good condition.
Clean the surfaces with a lint-free cloth dampened with 70% isopropyl alcohol. New plastic surfaces must be allowed to dry for 30 days before installation. No dust, no traces of oil.
Align the kit using the bolt holes as a guide. Slowly peel back the liner, starting from the center and working toward the edges. A heat gun makes it easier to handle curved areas—without overheating them. Check the results within 24 hours and apply heat to the edges if necessary.
Yes. Our kits are made from 90-micron competition-grade vinyl using high-density UV inks and a protective clear coat. We guarantee they will last for 5 years, regardless of the conditions.
Clean with water and mild soap. Avoid abrasive products and direct scrubbing. A mild vinyl-specific cleaner will extend the life of the kit.
Gently heat the area with a heat gun, lift one edge, and peel it off at an angle of 60 degrees or less. Remove any adhesive residue with isopropyl alcohol or brake cleaner.
Ready to get started?
Customize your kit in less than 2 minutes. Your mockup will be delivered within 7 days.
Free shipping on orders over €150 · 14-day money-back guarantee
