The delivery time varies depending on your delivery address.

Our timelines are:

• 7 to 10 days for the creation of your 100% customizable / made-to-measure design
• 7 days for printing the graphics kit, paint degassing, and order preparation
• 3 days for shipping your package to you

You will receive an email with your order's tracking information as soon as it ships.

Depending on the period, order processing times may slightly increase.

At each step of the customization process, you will be notified by email about the progress of your order.

We strive to prepare it quickly, generally within 7 to 10 days after design confirmation.

However, during periods of high demand, delays may occur.
Express orders are always processed with priority.

Once your order is ready, you will receive a shipping confirmation email with a tracking link to locate your package in real-time.

Please check your inbox regularly (including spam).

If you haven't heard from us after 7 days, please don't hesitate to contact us.

You can pay for your order online by credit card (Mastercard, Visa, American Express), and with Klarna (payment in several installments without fees).

Yes! Many of you asked us for it, and it's now possible. You can choose delivery to a collection point when placing your order.

Unfortunately, you cannot change your email address without contacting our Customer Service. So, please send us an email to request the modification at [email protected]

Yes, we deliver worldwide.

Remember to check your spam or junk mail folder. If it's not there, perhaps you made a small typing error when placing your order?

Also note that if your email address contains @neuf.fr or @laposte.net, the order confirmation email may have been blocked by these webmail providers. Unfortunately, this problem is not unique to AlienArts, but we are doing everything we can to resolve this issue.

In any case, nothing serious! Contact us and we will resend the email :).

If there is an error:
Each order is prepared manually, so errors can happen. Send us a photo of the products received in error with the delivery note (in the same photo) by email.

If a product is missing:
Contact us by email.

Before installing your AlienArts graphics kit, make sure the surfaces are clean, free of dust, debris, and other impurities. For optimal cleaning, we recommend using a lint-free cloth dampened with a 70% isopropyl alcohol solution. It is essential to allow newly painted surfaces to fully cure for up to 30 days before installation to avoid any risk of product failure or bubble formation.

Before installation: thoroughly wash and dry your motorcycle. Make sure there is no dirt or mud left on the surface.

On new plastics, wipe the surface with a 70% isopropyl alcohol solution and dry with a lint-free cloth.

Before removing the backing liner, align the graphic on the plastic, using bolt holes and edges as a guide.

Slowly remove the backing liner and work point by point, starting with the flattest part of the plastic.

Work outwards towards the curved areas with slow movements, applying even pressure.
If you make a mistake, the graphic can be slowly lifted and repositioned.

A heat gun can be used to improve conformability, but be careful not to overheat or stretch the sticker.

Note: Excessive heat and/or pressure can collapse the air release channels, trapping air bubbles.

We recommend waiting until you reach the edges of the graphic where heat is needed before heating.

If "tents" form at the edge of the graphic, lift and apply heat, starting from the center of the tent outwards.

Once installation is complete, heat and apply firm pressure to the edges.

Recheck the graphic within 24 hours, resolving any post-installation issues before riding.

Yes, our graphics kits are made from high-quality, water and UV-resistant materials, making them durable and weather-resistant.

To extend the life of your graphics kit and maintain its appearance, here are some maintenance tips:

1. Regularly clean your motorcycle and the graphics kit with water and mild soap. Avoid harsh or abrasive cleaning products that could damage the surface of the graphics kit.
2. Avoid rubbing or scratching the surface of the graphics kit, as this may cause damage or scratches.
3. Use products specifically designed for cleaning and maintaining graphics kits for motorcycles. These products are generally non-abrasive and gentle on delicate surfaces.

By following these maintenance tips, you can enjoy your graphics kit for many years.

To remove it, slowly apply heat to the sticker, lift an edge, and begin peeling at a shallow angle of 60° or less. Remove any remaining glue residue with isopropyl alcohol or brake cleaner.